by admin | Jun 11, 2017 | Sales Growth
“As long as I listen to my customers, I never need to have another original idea.” – Niel Robertson The old adage goes that we were created with two ears and one mouth for a reason: To Listen. The #1 Rule of Customer Service is to listen to the customer, and act on...
by admin | Feb 7, 2017 | Distributor Operations, Guides, Guides, Newsletters, Newsletters, Sales Growth
“There is more that unites us than divides us.” – Mauricio Macri I’ve been fortunate to work with a lot of craft breweries during my fifteen years as CFO for a beer distributor. Most of those relationships have worked very well, but a few have not. In the cases...
by admin | Feb 7, 2017 | Distributor Operations, Guides, Guides, Newsletters, Newsletters, Sales Growth
In my home state of New Hampshire, I believe the relationships between distributors and craft breweries are very good. There may be an exception here or there, but by and large, distributors and brewers respect one another and the job we each do. Distributors...
by admin | Feb 1, 2017 | Distributor Operations, Guides, Guides, Newsletters, Newsletters, Sales Growth
Recently, Night Shift Brewery in Everett, MA announced they will be starting their own beer distribution company. They will distribute Night Shift beers along with beers from other craft breweries. Their tag line: “We get it, they don’t.” A reference...
by admin | Jul 13, 2016 | Distributor Operations, Guides, Guides, Guides, Newsletters, Newsletters, Newsletters, Profitability, Sales Growth
People love stories. Ghost stories, adventure stories, and mysteries are all best-sellers. How about the story of business? In particular, the story of YOUR business. Now that is worth reading. We write our story every day. With every case that is sold, every...
by admin | Jul 12, 2016 | Compensation Planning, Guides, Guides, Newsletters, Newsletters, Resources, Sales Growth
“Call it what you will, incentives get people to work harder.” -Nikita Khrushchev Economists sum up the effectiveness of rewards in four simple words: People respond to incentives. Humans are motivated by incentives, and your employees are humans. They are humans,...
