There are dozens of training best practices out there, but below are the ones that I feel most strongly about.

I believe these are the key factors to give your employees the best chance at success.

• On-Boarding: Start off on the right foot
• Big Picture Training: What we do, and how you make a difference here
• Appeal to the Highest Level of Thinking (and get the Highest Level of Performance)

On-Boarding. Remember that people are overwhelmed the first few weeks on a new job. Everything is new at this stage – new people, names to remember, new routine. Keep it simple, and allow them time to acclimate to the new environment. Before you bury them in policies and procedures, show them where the bathroom is.

Big Picture Training.  In our company, we felt it was important to show employees the big picture of the business. New hires spent an entire day working each part of the operation. This provided an opportunity to experience all aspects of the business, and understand how they fit in. People exist to make a difference in the world – Big Picture Training can show them how.

Appeal to the Highest Level of Thinking. This is one of my favorite quotes from Jack Stack, author of the Great Game of Business: “When you appeal to the highest level of thinking, you get the highest level of performance.” Teach employees to think, ask questions, and understand the process of their work. Teach them to see beyond their role, and how they fit into the larger mission of the company. Teach them to ask questions:  Why am I doing this?  What value does this add? How can I improve?

When you appeal to the highest level of thinking, employees get engaged. When they are engaged, they have the best chance for success.

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