The #1 Rule of Customer Service

The #1 Rule of Customer Service

“As long as I listen to my customers, I never need to have another original idea.” – Niel Robertson The old adage goes that we were created with two ears and one mouth for a reason: To Listen. The #1 Rule of Customer Service is to listen to the customer, and act on...
BBF 021: The Inventory Scoreboard

BBF 021: The Inventory Scoreboard

For most beer distributors, inventory is the biggest asset on the balance sheet. In today’s podcast we’ll review the importance of keeping score of that big asset and review four key metrics to measure the efficiency of your inventory. Key Inventory metrics:...
BBF 021: The Inventory Scoreboard

Podcast: BBF 020 The 80/20 of Employee Training

In today’s podcast we cover best practices for training your employees: The 80/20 of employee training. People leave your company for a lot of reasons – they don’t like the work, don’t like the boss, or they get a better offer somewhere else. Some things you can...